Return Period - We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at imprintingminds@gmail.com, or You can create a return from“My Order” section and select the correct return reason.
1. If there were any size discrepancies, the images of the product along with the size measurement should be provided to check with our production team.
2. Kindly unbox the package carefully. If the package was damaged while opening it with the scissor or any other sharp object, a refund or replacement will not be possible unless we have the unpacking video and the images of the courier cover.
3. If you have noticed any damage to the package while receiving it from the courier, kindly mention the damage in the remark while signing. This will help us in claiming the refund from the courier service.
The processing time for reverse shipment is 2-3 weeks. It includes the shipment picked-up time to add it to the returns.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Even after several quality checks, it is possible that the customer receives a damaged product due to manual or mishandled by couriers.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at imprintingminds@gmail.com.
To claim misprinted, damaged, or defective items, you must submit your request within 7 days of delivery. For replacements and refunds, please send us unboxing videos and pictures of the defective product, along with images of the original packaging. All claims for replacements must be submitted within 7 days of delivery; after that, you will be responsible for reprinting charges
If your customer would like to exchange or return a product due to a wrong size being ordered or without any defects would be handled at your expense by placing a new order.
For items lost in transit, imprinting minds will issue a refund once the shipping status marks the item as lost.
Color Matching in DTG Printing: We use CMYK ink colors to blend and create unique colors. Although we strive to use the most recent, high-quality color profiles for our printers and inks, color matching is suited for spot color printing and not process printing. Hence, there might be a difference between what you see on your screen and the actual product. If color matching is a concern, please ensure that you order test swatches to determine the proper RGB or CMYK color equivalent before placing your main order with us.
If you do not have an unboxing video of the order and we fail to verify the cause, Imprinting Minds will not be liable for refunds/replacement of such products.
Subscribe to our emails
Be the first to know about new collections and exclusive offers.
Choosing a selection results in a full page refresh.